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Refund Policy

Last updated: 9/28/2025

No Refund Policy for Business Accounts

Sohvo is a business-to-business (B2B) service. All sales are final and non-refundable.

As an enterprise business continuity management platform designed exclusively for organizations, we do not offer refunds for any subscription fees or charges. This policy reflects the nature of B2B software services where:

  • Organizations make informed purchasing decisions through demos and trials
  • Implementation involves significant resources and customization
  • Access to the platform provides immediate value and intellectual property
  • Business customers have procurement processes and budget approvals

Before You Purchase

To ensure Sohvo meets your organization's needs, we strongly encourage you to:

  • Request a Demo: See the platform in action with your specific use cases
  • Start a Trial: Test the platform with your team before committing
  • Review Documentation: Understand all features and capabilities
  • Consult Your Team: Ensure stakeholder alignment before purchasing

Subscription Cancellations

While refunds are not available, you can cancel your subscription at any time:

  • Access continues until the end of your paid billing period
  • No charges will occur after the current period ends
  • Your data remains available for export before termination
  • Cancellation must be initiated by an authorized account administrator

Billing Errors and Exceptions

We will only consider refunds in these specific circumstances:

  • Duplicate Charges: Accidental double-billing for the same period
  • Unauthorized Charges: Charges made without proper authorization
  • Service Not Provided: Payment received but account not activated
  • Technical Impossibility: Platform technically incompatible with your infrastructure despite meeting published requirements

Service Level Agreement (SLA)

While we do not offer refunds, we are committed to providing reliable service:

  • 99.9% uptime guarantee for production environments
  • 24/7 monitoring and incident response
  • Regular backups and disaster recovery procedures
  • Service credits may be available for extended outages per our SLA

Switching Plans

Organizations can adjust their subscription at any time:

  • Upgrades: Take effect immediately with prorated billing
  • Downgrades: Take effect at the next billing cycle
  • User Changes: Add or remove users as needed
  • Billing Cycle: Switch between monthly and annual billing

Data Retention After Cancellation

Upon subscription cancellation:

  • Your data will be retained for 90 days for retrieval
  • Export tools are available for data migration
  • After 90 days, all data will be permanently deleted
  • You can request immediate deletion if required
  • Certain data may be retained as required by law or for compliance

Billing Disputes

For billing-related concerns:

  • Contact our billing team immediately upon discovering any issue
  • Provide detailed documentation of the concern
  • We will investigate and respond within 5 business days
  • Legitimate billing errors will be corrected promptly

Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the modified policy.

Contact Us

For refund requests or questions about this policy:

Email: support@sohvo.com
Billing Support: billing@sohvo.com

Payment Processor

Payments are processed through Paddle.com Market Limited. For payment-related issues, you may also contact Paddle directly at support@paddle.com.